Manager IT Operations

At Sensient Technologies, we are experts in the science, art and innovation of color and flavor. We are market-savvy and visionary. We are problem solvers. And we will be better with you. 

We are looking for Manager of IT Operations to join our team in Milwaukee, WI or Hoffman Estates, IL. This management position is a key role in the IT organization, responsible for the day-to-day management of IT support to our global employee population. This position is primarily responsible for the management and supervision of the employee-facing Service Desk, all IT endpoint lifecycle projects, and all IT organization communication to the business regarding new technology, changes to the IT environment, and IT service interruptions.  This position will also assist with technical support, end user training, and CMDB related activities.

What you’ll do

• Lead the IT Service Operations team, including service desk leads, Tier 1 & 2 support, asset management, and third-party IT support partners.
• Ensure 24x7 end-user support with efficient first and second-level assistance; manage staff scheduling for optimal coverage, including weekends and holidays.
• Oversee internal and escalated end-user communications, including coordination of critical incident response and troubleshooting via conference bridges.
• Develop, monitor, and report on key performance indicators (KPIs) to evaluate support effectiveness.
• Deliver monthly, quarterly, and annual performance reports, incorporating user feedback and satisfaction survey analysis.
• Facilitate the weekly global Change Management process across all IT teams.
• Manage hardware and software lifecycle projects, including asset tracking, equipment refreshes, and secure disposal of legacy systems.

What you’ll bring

• Bachelor's degree in computer science or equivalent work experience, with a minimum of 5 years in both technical support and managing a global 24x7 help desk/service desk/NOC.
• Proven experience leading endpoint support, including patching, Active Directory (AD) management, and Windows OS endpoint applications.
• Strong customer service mindset with excellent interpersonal, communication, and issue escalation skills.
• Demonstrated project management expertise and experience creating and deploying end-user training documentation.
• Willingness and ability to travel internationally up to 10%, and work after hours when needed.
• High level of personal accountability, ownership, and a proactive problem-solving attitude.
• Adept at coordinating with IT teams and business leads to manage escalations and ensure timely issue resolution.

What you’ll get

• A role that offers variety and the chance to make a visible impact every day
• Opportunities to build new skills and lead on a global scale
• Opportunity to collaborate with your colleagues, onsite 5 days per week 
• An excellent salary, benefit offering and development opportunities 
• A thorough and effective training experience during onboarding and beyond 

About Sensient: 

Sensient Technologies Corporation is a leading global manufacturer and marketer of colors, flavors, and extracts. Sensient employs advanced technologies at facilities around the world to develop specialty food and beverage systems, cosmetic and pharmaceutical systems, specialty colors, and other specialty and fine chemicals. The Company's customers include major international manufacturers representing most of the world's best-known brands.

The salary range for this position is $108,000 - $143,000.  Pay within the range is based on several factors, which may include, but are not limited to, education, work experience, specialized training, and labor market conditions.  In addition to salary, Sensient is proud to offer a comprehensive and competitive benefits program to support the holistic well-being of our employees and their families.  

SPONSORSHIP: Due to our inability to offer visa sponsorship, we can only consider candidates who are authorized to work in United States, without the need for employment visa sponsorship. 

RELOCATION: We are unable to offer relocation assistance. The successful candidate will be expected to work at Milwaukee and must reside in area or be willing to commute. 

THIRD PARTY AGENCY: Any unsolicited submissions received from recruitment agencies will be considered property of Sensient Technologies, and we will not be liable for any fees or obligations related to those submissions. 

Sensient is an Equal Opportunity Employer, headquartered in Milwaukee, Wisconsin, USA. 

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