Customer Service Supervisor

In this role, you will guide daily customer order operations while partnering closely with internal teams to ensure accurate, timely, and efficient service delivery. You will play an important role in supporting customer satisfaction, driving operational excellence, and helping team members grow and succeed. This position works closely with planning, sales, quality, logistics, and finance teams to support smooth order fulfillment from initial order through invoicing.

What you’ll do

• Lead and support a customer service team within an assigned area of responsibility 
• Manage customer orders from order entry through invoicing while ensuring accuracy and timely completion 
• Monitor customer orders proactively to maintain strong service performance and customer satisfaction 
• Partner with internal departments to resolve issues, remove delays, and support effective communication 
• Identify opportunities to improve processes, reduce errors, and increase operational efficiency 
• Support reporting, order tracking, and revenue-related activities during month-end processing 
• Assist with employee onboarding, training, and ongoing team development initiatives 

What you’ll bring

• Experience leading or supervising customer service operations in a professional environment 
• Strong background supporting customer orders, fulfillment processes, and issue resolution 
• Ability to manage multiple priorities while maintaining attention to detail and accuracy 
• Experience working with enterprise resource planning systems, customer relationship management platforms, and standard business software 
• Strong communication and collaboration skills across cross-functional teams 
• Problem-solving mindset with the ability to manage escalations and support process improvements 

What you’ll get: 

• Opportunity to collaborate with your colleagues, onsite 5 days per week 
• An excellent salary, benefit offering and development opportunities 
• A thorough and effective training experience during onboarding and beyond 

About Sensient: 

Sensient Technologies Corporation is a leading global manufacturer and marketer of colors, flavors, and extracts. Sensient employs advanced technologies at facilities around the world to develop specialty food and beverage systems, cosmetic and pharmaceutical systems, specialty colors, and other specialty and fine chemicals. The Company's customers include major international manufacturers representing most of the world's best-known brands.

About Sensient Colors: 

Sensient Colors is a leading developer, producer, and supplier of natural and synthetic color systems for customers around the globe. The Company's high-performance products play a vital role in the manufacture of foods and beverages, cosmetic and pharmaceutical colors and coatings, and colors for agricultural uses, household cleaners and paper products. 

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