
Customer Care Representative
Customer Care Representative
At Sensient, customer service is a core part of our value proposition and a clear differentiator. The Customer Care Representative is part of a marketing-led team supporting local customers for optimal customer experience. This role will digitally interact with customers daily ensuring that these customers see Sensient as their optimal color supplier.
What you’ll do:
- Responsibility for a defined customer base of local and historical customers
- Analyze customer order patterns and reacting to ups-and-downs
- Respond to customer queries promptly within defined KPIs
- Proactively run daily customer calls
- Assess customer business and suggest complimentary items
- Discuss substitute product offerings in case of constrained or delayed supply of customer preferred product(s)
- Execute and follow-up on campaigns run by the Sales Enablement manager
- Send defined Showpad content to customer base
- Identify project opportunities and nurture the respective account to maximize business potential
- Nurturing marketing qualified leads (MQLs) that are received and manage:
- Prompt and high-quality customer turnaround within defined KPIs
- Initial project request scoping, documentation, and project management
- Increasing MQL knowledge via desktop research and further networking to validate future potential
- Maintain and utilize the following:
- Data accuracy for the defined customer base including contact information, contact history and customer updates
- Internal sales tasks, such as reporting within deadlines
- Sales negotiations within a set framework
- Handling and processing customer request and inquiries in collaboration with other internal departments and based on standard documents and procedures available
What you’ll bring:
- Bachelor’s degree or an equivalent education in a business- or sciences-related field
- Fluent in English and either German or Hungarian (both written and spoken); additional language skills are welcome
- Strong communication skills with the ability to understand customers’ needs
- Planning and efficient workplace organization
- Attention to detail
- Effective personal time management
- Composure and communicating accurately capturing details of a situation even under pressure
About Sensient: Sensient Technologies Corporation is a leading global manufacturer and marketer of colors, flavors, and extracts. Sensient employs advanced technologies at facilities around the world to develop specialty food and beverage systems, cosmetic and pharmaceutical systems, specialty colors, and other specialty and fine chemicals. The Company's customers include major international manufacturers representing most of the world's best-known brands.
About Sensient Colors: Sensient Colors is a leading developer, producer, and supplier of natural and synthetic color systems for customers around the globe. The Company's high-performance products play a vital role in the manufacture of foods and beverages, cosmetic and pharmaceutical colors and coatings, and colors for agricultural uses, household cleaners and paper products.
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innovation has never looked so good
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our stories We work together in person to put the needs of our customers first and get results. Be different. Be Sensient.
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who we are We’re on a mission across the globe to unlock the potential of our customers’ food, pharmaceutical, and personal care products.
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faq You have questions? here are our answers to the most frequently asked questions people have about a career with Sensient.
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the Americas We offer multiple locations across the United States, Latin America, and Canada. Choose the one you’re most interested in to learn more about it and see available roles.
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APAC region We offer multiple locations across the Asia-Pacific region. Choose the one you’re most interested in to learn more about it and see available roles.
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EMEA region We offer multiple locations across Europe, the Middle East, and Africa. Choose the one you’re most interested in to learn more about it and see available roles.
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global locations At Sensient, we believe in the power of collaborating face-to-face, in person. With locations around the world, we offer plenty of opportunities to build the career that best suits you. Learn more about our global locations.
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what we do We develop and manufacture flavors, colors, and extracts that bring our customers’ products to life. Our products positively impact the daily experience of millions.
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sustainability Sustainability is central to our mission at Sensient. Everyone here is dedicated to working together to bring sustainable innovations to the world. This includes vegan flavors, low-carbon products, natural and organic ingredients, and so much more.
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key hiring areas at Sensient Technologies Many paths to success. With a variety of categories and locations, it’s important to find the role that fits you best.
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learning & development We offer a variety of unmatched opportunities for training designed to help you develop your skills. Each program is tailored to specific areas of focus and intended to bring out your best while setting you up for a long, exciting, and fruitful career at Sensient. Take control of your future and learn more about our development programs.
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tips for your application Interested in applying to join us, but not sure how to begin? We’ve compiled a list of tips and advice from some current employees to help you get started.
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careers in research & development Where innovation is born and applied. If you’re an analytic thinker, scientific researcher, and driven winner, our Research and Development (R&D) department is where you can take control of your career.
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coaching at Sensient Having a strong coaching culture is a top priority for Sensient. We are committed to helping our employees grow and develop in their roles to meet their future career goals.
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sales careers Are you ambitious with a competitive spirit? Do you want to be rewarded for your hard work and results? Does your professional success matter to you? If so, join Sensient’s elite sales team.
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working at juneau Discover what makes working at the Juneau, WI facility unique! With a rich history, and a close-knit team of under 100 employees, this location offers a collaborative work environment where personal connections thrive.
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working in st. louis Discover what it's like working at our Colors Headquarters! With a dynamic work environment, you’ll have opportunities to learn, grow, and contribute with a focus on innovation and career development.