Manager Customer Service
At Sensient Technologies, we are experts in science, art, and innovation of color and flavor. We are market savvy and visionary. We are problem solvers and we will be better with you.
The Service Representative Manager is responsible of managing the human and capital resources necessary to ensure that the needs or specifications agreed with customers are met, ensuring the efficiency of the process from order entry to delivery of the product to the customer. As well as ensuring that communication with customers is timely, clear and aligned to the business strategy.
What you will do:
- Developing and implementing focused plans and strategies to improve customer satisfaction.
- Ensures that the team maintains the efficiency levels and resources necessary to manage its activities.
- Responsible for the international trade process, ensuring compliance with regulations.
- Interact with Account Managers, laboratory and warehouse teams to resolve discrepancies/missing information.
What you will bring:
- Bachelor's degree in administration, related areas.
- Minimum 5 years of experience in similar positions, in customer service processes.
- Experience in negotiation with global customers.
- Advanced - Intermediate level English.
What You’ll Get:
- Opportunity to collaborate with your colleagues, onsite 5-days per week.
- An excellent salary, benefit offering, and development opportunities.
- A thorough and effective training experience during onboarding and beyond.
About Sensient: Sensient Technologies Corporation is a leading global manufacturer and marketer of colors, flavors, and extracts. Sensient employs advanced technologies at facilities around the world to develop specialty food and beverage systems, cosmetic and pharmaceutical systems, specialty colors, and other specialty and fine chemicals. The Company's customers include major international manufacturers representing most of the world's best-known brands.
About Sensient Colors: Sensient Colors is a leading developer, producer, and supplier of natural and synthetic color systems for customers around the globe. The Company's high-performance products play a vital role in the manufacture of foods and beverages, cosmetic and pharmaceutical
Equal Opportunity Employer
innovation has never looked so good
-
our stories We work together in person to put the needs of our customers first and get results. Be different. Be Sensient. -
-
who we are We’re on a mission across the globe to unlock the potential of our customers’ food, pharmaceutical, and personal care products.
-
faq You have questions? here are our answers to the most frequently asked questions people have about a career with Sensient.
-
the Americas We offer multiple locations across the United States, Latin America, and Canada. Choose the one you’re most interested in to learn more about it and see available roles.
-
APAC region We offer multiple locations across the Asia-Pacific region. Choose the one you’re most interested in to learn more about it and see available roles.
-
EMEA region We offer multiple locations across Europe, the Middle East, and Africa. Choose the one you’re most interested in to learn more about it and see available roles.
-
global locations At Sensient, we believe in the power of collaborating face-to-face, in person. With locations around the world, we offer plenty of opportunities to build the career that best suits you. Learn more about our global locations.
-
what we do We develop and manufacture flavors, colors, and extracts that bring our customers’ products to life. Our products positively impact the daily experience of millions.
-
sustainability Sustainability is central to our mission at Sensient. Everyone here is dedicated to working together to bring sustainable innovations to the world. This includes vegan flavors, low-carbon products, natural and organic ingredients, and so much more.
-
key hiring areas at Sensient Technologies Many paths to success. With a variety of categories and locations, it’s important to find the role that fits you best.
-
learning & development We offer a variety of unmatched opportunities for training designed to help you develop your skills. Each program is tailored to specific areas of focus and intended to bring out your best while setting you up for a long, exciting, and fruitful career at Sensient. Take control of your future and learn more about our development programs.
-
tips for your application Interested in applying to join us, but not sure how to begin? We’ve compiled a list of tips and advice from some current employees to help you get started.
-
careers in research & development Where innovation is born and applied. If you’re an analytic thinker, scientific researcher, and driven winner, our Research and Development (R&D) department is where you can take control of your career.
-
coaching at Sensient Having a strong coaching culture is a top priority for Sensient. We are committed to helping our employees grow and develop in their roles to meet their future career goals.
-
sales careers Are you ambitious with a competitive spirit? Do you want to be rewarded for your hard work and results? Does your professional success matter to you? If so, join Sensient’s elite sales team.
