Customer Service Rep
At Sensient, we manufacture the flavour solutions for your favourite food and beverages. Can you imagine to be part of a team that prides itself to bring life to the products we all consume every day?
As our new Customer Service Representative, you will manage the receipt and completion of customer orders through the order fulfilment cycle, whilst providing support to interrelated functions including Purchasing, Planning, Transport & Distribution, Commercial and Site Administration.
Due to the international nature of this role, we ask you to be business fluent in English and one other Western-European language, preferably German.
This is a fulltime, on-site role at our European Flavors & Extracts headquarters in Milton Keynes, UK.
What you’ll do:
- Your customer portfolio will consist of customers in the UK and across Europe, for whom you will source and provide information, manage enquiries and resolve queries. Some examples of these include receiving / verifying accuracy and entering customer orders, liaising with Planning and confirm delivery dates with customers. Most of the customer contacts are online and by phone, but you may be asked to travel across Europe occasionally to visit customers face-to-face
- To support your activities, you will generate reports for management meetings
- You love to be measured for your results? In this role you will take ownership of your orders, manifest transport collections and champion your OTIF completion
- Your aim is to reduce transport incidents. If these happen, you take ownership of resolving these timely and to the satisfaction of your customers
What you’ll bring:
- To be successful in this role, we expect you to be an experienced Customer Service, Planning or Supply Chain professional with at least a secondary education. Your work experience and positive personality will be key in the selection process
- This is a true opportunity to work in a fantastic team that is driven by collective efforts and team spirit. You can show us that you are a self-starter, who loves to work in a team environment and build long-lasting relationships with your customers, colleagues and stakeholders
- Since your tasks include shipping and transportation of our goods to the European mainland, we are keen to talk about your post-Brexit export experience
- For documentation and reporting tasks we ask you to be numerate and have solid working knowledge of the Microsoft Office package
What you’ll get:
- An excellent salary, benefit offering and development opportunities
- A thorough and effective training experience during onboarding and beyond
- Your manager is known for empowering his team to make decisions, which reflects in a remarkable team spirit
About Sensient Flavors:
Sensient Flavors offers innovative, global taste solutions and specialized flavor delivery systems that help bring life to your food and beverage products. Our leading-edge technologies reflect our core philosophies to be dynamic and innovative and to add value to your applications.
Equal Opportunity Employer
#LI-LA1
innovation has never looked so good
-
our stories We work together in person to put the needs of our customers first and get results. Be different. Be Sensient.
-
-
who we are We’re on a mission across the globe to unlock the potential of our customers’ food, pharmaceutical, and personal care products.
-
faq You have questions? here are our answers to the most frequently asked questions people have about a career with Sensient.
-
the Americas We offer multiple locations across the United States, Latin America, and Canada. Choose the one you’re most interested in to learn more about it and see available roles.
-
APAC region We offer multiple locations across the Asia-Pacific region. Choose the one you’re most interested in to learn more about it and see available roles.
-
EMEA region We offer multiple locations across Europe, the Middle East, and Africa. Choose the one you’re most interested in to learn more about it and see available roles.
-
global locations At Sensient, we believe in the power of collaborating face-to-face, in person. With locations around the world, we offer plenty of opportunities to build the career that best suits you. Learn more about our global locations.
-
what we do We develop and manufacture flavors, colors, and extracts that bring our customers’ products to life. Our products positively impact the daily experience of millions.
-
sustainability Sustainability is central to our mission at Sensient. Everyone here is dedicated to working together to bring sustainable innovations to the world. This includes vegan flavors, low-carbon products, natural and organic ingredients, and so much more.
-
key hiring areas at Sensient Technologies Many paths to success. With a variety of categories and locations, it’s important to find the role that fits you best.
-
learning & development We offer a variety of unmatched opportunities for training designed to help you develop your skills. Each program is tailored to specific areas of focus and intended to bring out your best while setting you up for a long, exciting, and fruitful career at Sensient. Take control of your future and learn more about our development programs.
-
tips for your application Interested in applying to join us, but not sure how to begin? We’ve compiled a list of tips and advice from some current employees to help you get started.
-
careers in research & development Where innovation is born and applied. If you’re an analytic thinker, scientific researcher, and driven winner, our Research and Development (R&D) department is where you can take control of your career.
-
coaching at Sensient Having a strong coaching culture is a top priority for Sensient. We are committed to helping our employees grow and develop in their roles to meet their future career goals.
-
sales careers Are you ambitious with a competitive spirit? Do you want to be rewarded for your hard work and results? Does your professional success matter to you? If so, join Sensient’s elite sales team.