Customer Service Rep - Int, Australia
Customer Service, Australia
Hard work lives here. So does high reward. If that’s you, let’s talk!
At Sensient Technologies, we are experts in science, art, and innovation of color and flavor. We are market savvy and visionary. We are problem solvers and we will be better with you.
Sensient Australia is a leading developer, producer and supplier of natural and synthetic flavour and colour systems for customers around the country and within the Asia Pacific Region. The Company's high-performance products play a central role in the manufacture of foods and beverages, cosmetic and pharmaceutical products
This is a 100% office-based Customer Service Representative (CSR) role located at Keysborough office. You will act as a vital link between customers and Sensient's internal teams (planners, shipping, quality, and sales), focusing on proactive relationship management, order accuracy, and sales support.
This position requires a high level of responsibility regarding food safety and a proactive approach to maintaining the company's reputation through quality service.
What you will do:
- Sales & Service Support: Initiate and maintain sales through service, process orders (entry to follow-up), and support account managers in qualifying new prospects (needs, products, potential).
- Order Management & Logistics: Monitor daily open order reports, track shipments directly with carriers, and work with Sensient planners to ensure on-time delivery.
- Communication & Escalation: Actively communicate with customers regarding delays and work with production/lab/shipping teams to resolve discrepancies.
- Complaint Resolution: Investigate, document, and manage customer complaints, ensuring all enquiries are entered within 24 hours of receipt.
- Quality & Regulatory Compliance: Adhere to company Food Safety Quality Management systems, regulatory standards, and customer requirements.
- Export/Admin Duties: Participate in exporting items to other Sensient sites and international customers, while assisting with front office/reception duties.
What you will bring:
- Location: 100% Office-based (Keysborough).
- Skills: Strong communication skills (phone/email), proactive problem-solving, and capability to build customer relationships.
- Knowledge: Ability to learn product data, pricing, and shipping procedures.
What you will get:
- An opportunity to collaborate with your colleagues onsite 5-days per week.
- Excellent compensation, benefit offering, and development opportunities.
- A thorough and effective training experience during onboarding and beyond.
ABOUT SENSIENT TECHNOLOGIES CORPORATION:
Sensient Technologies Corporation is a leading global manufacturer and marketer of colors, flavors, and fragrances. Sensient employs advanced technologies at facilities around the world to develop specialty food and beverage systems, cosmetic and pharmaceutical systems, inkjet and specialty inks and colors, and other specialty and fine chemicals. The Company's customers include major international manufacturers representing most of the world's best-known brands. Sensient is headquartered in Milwaukee, Wisconsin.
As a dynamic and diversified global leader, we offer an excellent salary and comprehensive benefits package. For more information, visit our website at http://www.sensient.com
SPONSORSHIP: Due to our inability to offer visa sponsorship, we can only consider candidates who are authorized to work in Australia without the need for employment visa sponsorship.
Sensient is an Equal Opportunity Employer, headquartered in Milwaukee, Wisconsin, USA.
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innovation has never looked so good
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our stories We work together in person to put the needs of our customers first and get results. Be different. Be Sensient. -
who we are We’re on a mission across the globe to unlock the potential of our customers’ food, pharmaceutical, and personal care products.
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faq You have questions? here are our answers to the most frequently asked questions people have about a career with Sensient.
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the Americas We offer multiple locations across the United States, Latin America, and Canada. Choose the one you’re most interested in to learn more about it and see available roles.
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APAC region We offer multiple locations across the Asia-Pacific region. Choose the one you’re most interested in to learn more about it and see available roles.
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EMEA region We offer multiple locations across Europe, the Middle East, and Africa. Choose the one you’re most interested in to learn more about it and see available roles.
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global locations At Sensient, we believe in the power of collaborating face-to-face, in person. With locations around the world, we offer plenty of opportunities to build the career that best suits you. Learn more about our global locations.
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what we do We develop and manufacture flavors, colors, and extracts that bring our customers’ products to life. Our products positively impact the daily experience of millions.
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sustainability Sustainability is central to our mission at Sensient. Everyone here is dedicated to working together to bring sustainable innovations to the world. This includes vegan flavors, low-carbon products, natural and organic ingredients, and so much more.
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key hiring areas at Sensient Technologies Many paths to success. With a variety of categories and locations, it’s important to find the role that fits you best.
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learning & development We offer a variety of unmatched opportunities for training designed to help you develop your skills. Each program is tailored to specific areas of focus and intended to bring out your best while setting you up for a long, exciting, and fruitful career at Sensient. Take control of your future and learn more about our development programs.
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tips for your application Interested in applying to join us, but not sure how to begin? We’ve compiled a list of tips and advice from some current employees to help you get started.
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careers in research & development Where innovation is born and applied. If you’re an analytic thinker, scientific researcher, and driven winner, our Research and Development (R&D) department is where you can take control of your career.
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coaching at Sensient Having a strong coaching culture is a top priority for Sensient. We are committed to helping our employees grow and develop in their roles to meet their future career goals.
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sales careers Are you ambitious with a competitive spirit? Do you want to be rewarded for your hard work and results? Does your professional success matter to you? If so, join Sensient’s elite sales team.
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Working at Juneau Discover what makes working at the Juneau, WI facility unique! With a rich history, and a close-knit team of under 100 employees, this location offers a collaborative work environment where personal connections thrive.
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Working in St. Louis Discover what it's like working at our Colors Headquarters! With a dynamic work environment, you’ll have opportunities to learn, grow, and contribute with a focus on innovation and career development.
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Why Sensient?
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your future starts at Sensient Unleash the power of bold flavors and bright colors and experience the thrill of developing products that are essential to hundreds of millions of users. Learn more about who we are and how our teams work together to create innovative solutions.
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careers in research & development Explore careers in Research & Development at Sensient. Work on science‑driven innovation, global impact, and sustainable solutions across industries.
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career changers: build a sales career at Sensient For driven professionals ready to turn expertise into sales success at Sensient.
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career growth at Sensient Unlock your potential with Sensient's growth programs. Bring your grit, and we'll teach you the rest. Explore opportunities in research, sales, manufacturing, and more.
