
Manager IT Operations
At Sensient Technologies, we are experts in the science, art and innovation of color and flavor. We are market-savvy and visionary. We are problem solvers. And we will be better with you.
We are looking for Manager of IT Operations to join our team in Milwaukee, WI or Hoffman Estates, IL. This management position is a key role in the IT organization, responsible for the day-to-day management of IT support to our global employee population. This position is primarily responsible for the management and supervision of the employee-facing Service Desk, all IT endpoint lifecycle projects, and all IT organization communication to the business regarding new technology, changes to the IT environment, and IT service interruptions. This position will also assist with technical support, end user training, and CMDB related activities.
What you’ll do
- Lead the IT Service Operations team, including service desk leads, Tier 1 & 2 support, asset management, and third-party IT support partners.
- Ensure 24x7 end-user support with efficient first and second-level assistance; manage staff scheduling for optimal coverage, including weekends and holidays.
- Oversee internal and escalated end-user communications, including coordination of critical incident response and troubleshooting via conference bridges.
- Develop, monitor, and report on key performance indicators (KPIs) to evaluate support effectiveness.
- Deliver monthly, quarterly, and annual performance reports, incorporating user feedback and satisfaction survey analysis.
- Facilitate the weekly global Change Management process across all IT teams.
- Manage hardware and software lifecycle projects, including asset tracking, equipment refreshes, and secure disposal of legacy systems.
What you’ll bring
- Bachelor's degree in computer science or equivalent work experience, with a minimum of 5 years in both technical support and managing a global 24x7 help desk/service desk/NOC.
- Proven experience leading endpoint support, including patching, Active Directory (AD) management, and Windows OS endpoint applications.
- Strong customer service mindset with excellent interpersonal, communication, and issue escalation skills.
- Demonstrated project management expertise and experience creating and deploying end-user training documentation.
- Willingness and ability to travel internationally up to 10%, and work after hours when needed.
- High level of personal accountability, ownership, and a proactive problem-solving attitude.
- Adept at coordinating with IT teams and business leads to manage escalations and ensure timely issue resolution.
What you’ll get
- A role that offers variety and the chance to make a visible impact every day
- Opportunities to build new skills and lead on a global scale
- Opportunity to collaborate with your colleagues, onsite 5 days per week
- An excellent salary, benefit offering and development opportunities
- A thorough and effective training experience during onboarding and beyond
About Sensient:
Sensient Technologies Corporation is a leading global manufacturer and marketer of colors, flavors, and extracts. Sensient employs advanced technologies at facilities around the world to develop specialty food and beverage systems, cosmetic and pharmaceutical systems, specialty colors, and other specialty and fine chemicals. The Company's customers include major international manufacturers representing most of the world's best-known brands.
The salary range for this position is $108,000 - $143,000. Pay within the range is based on several factors, which may include, but are not limited to, education, work experience, specialized training, and labor market conditions. In addition to salary, Sensient is proud to offer a comprehensive and competitive benefits program to support the holistic well-being of our employees and their families.
SPONSORSHIP: Due to our inability to offer visa sponsorship, we can only consider candidates who are authorized to work in United States, without the need for employment visa sponsorship.
RELOCATION: We are unable to offer relocation assistance. The successful candidate will be expected to work at Milwaukee and must reside in area or be willing to commute.
THIRD PARTY AGENCY: Any unsolicited submissions received from recruitment agencies will be considered property of Sensient Technologies, and we will not be liable for any fees or obligations related to those submissions.
Sensient is an Equal Opportunity Employer, headquartered in Milwaukee, Wisconsin, USA.
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innovation has never looked so good
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our stories We work together in person to put the needs of our customers first and get results. Be different. Be Sensient.
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who we are We’re on a mission across the globe to unlock the potential of our customers’ food, pharmaceutical, and personal care products.
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faq You have questions? here are our answers to the most frequently asked questions people have about a career with Sensient.
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the Americas We offer multiple locations across the United States, Latin America, and Canada. Choose the one you’re most interested in to learn more about it and see available roles.
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APAC region We offer multiple locations across the Asia-Pacific region. Choose the one you’re most interested in to learn more about it and see available roles.
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EMEA region We offer multiple locations across Europe, the Middle East, and Africa. Choose the one you’re most interested in to learn more about it and see available roles.
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global locations At Sensient, we believe in the power of collaborating face-to-face, in person. With locations around the world, we offer plenty of opportunities to build the career that best suits you. Learn more about our global locations.
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what we do We develop and manufacture flavors, colors, and extracts that bring our customers’ products to life. Our products positively impact the daily experience of millions.
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sustainability Sustainability is central to our mission at Sensient. Everyone here is dedicated to working together to bring sustainable innovations to the world. This includes vegan flavors, low-carbon products, natural and organic ingredients, and so much more.
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key hiring areas at Sensient Technologies Many paths to success. With a variety of categories and locations, it’s important to find the role that fits you best.
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learning & development We offer a variety of unmatched opportunities for training designed to help you develop your skills. Each program is tailored to specific areas of focus and intended to bring out your best while setting you up for a long, exciting, and fruitful career at Sensient. Take control of your future and learn more about our development programs.
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tips for your application Interested in applying to join us, but not sure how to begin? We’ve compiled a list of tips and advice from some current employees to help you get started.
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careers in research & development Where innovation is born and applied. If you’re an analytic thinker, scientific researcher, and driven winner, our Research and Development (R&D) department is where you can take control of your career.
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coaching at Sensient Having a strong coaching culture is a top priority for Sensient. We are committed to helping our employees grow and develop in their roles to meet their future career goals.
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sales careers Are you ambitious with a competitive spirit? Do you want to be rewarded for your hard work and results? Does your professional success matter to you? If so, join Sensient’s elite sales team.
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working at juneau Discover what makes working at the Juneau, WI facility unique! With a rich history, and a close-knit team of under 100 employees, this location offers a collaborative work environment where personal connections thrive.
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working in st. louis Discover what it's like working at our Colors Headquarters! With a dynamic work environment, you’ll have opportunities to learn, grow, and contribute with a focus on innovation and career development.